Wednesday, April 08, 2015
Friday, February 13, 2015
Karate… and good customer service!
Karate… and good customer service!
I
have been doing customer service type jobs since I was 15 years old! I mean I
did security but I found really quickly that security is a form of customer
service really, you don’t want to toss people in such a way that they wont come
back and spend money the next week and you also don’t want to leave trouble in the
Bar so they tick off those that ARE spending money right now. I also did some
site security were I was all alone for 9 hour shifts, but still any interaction
I had with the public, be it so small, had to be appropriate. I also teach
Karate and have done so for over 20 years. This might shock you…but its about
60% customer service!
Karate
actually needs more customer service in my mind. When a Dojo collapses in on itself or a
program dies because of lack of students most of the time poor soft skills or
people skills are at the root of the issue. Karate instructors, especially
early on or when they are under moron senior instructors (the monkey see,
monkey do duche bag effect) they tend to get swollen heads and think that the
black belt they have around their guts is the end all be all and makes them
some kind of God. Not all instructors are like this mind you…but those people
normally have exceptional customer service skills and are great teachers.
I
always said I can train a trainer, but it’s hard to teach a teacher! Trainers
just bark orders and have nothing to do with you outside of putting together a
lesson/work out plan and then throwing you into it. A teacher however is
someone that does that, plus guides you and interacts with you. I have had “trainers”
that were really good teachers and I have had “teachers” that were just
trainers. I’ll show you the difference in the two by saying first that trainers
don’t have customer service skills, they just have knowledge and little passion
beyond the all mighty $$. Teachers would do what they do for free if they had
to....and had other forms of income.
This
is not to say that some “teachers” don’t phone it in and still do it for free…No,
my distinction is in the “other” skills and personality that make a person a
great teacher. Customer service training should be mandatory for any person
thinking about opening a club. The next thing required is a humbling by a
humble person. Let the instructors know that they are GOING INTO THE SERVICE
INDUSTRY and if they come across like giant duche bags then they will fail.
And, to be frank….we all have the ability to have an off day, that’s not what I
am talking about…its those that sit back and order students to give them
respect…without first giving it.
The
first thing that an instructor must learn and master is the ability to
communicate well with others. This does
not mean barking out orders in class, this means talking to parents, chatting
with students and going out and “pressing the flesh” in such a way as you don’t
look like a sleazy car salesman but really show concern for others and open up
a bit about your passion for Karate and teaching. Be open and honest and try to
reach out to others. You will be shocked how just a small amount of work in the
communications department will help.
Also,
you need to keep students informed and educated about the club and organization
and goings on. We live in a Email riddled world were its more likely that you
will have more text messages (OMG,4 Reelz) than you will actual conversations
in a day! Time to reverse this, not just
by keeping students up to date by emailing them and putting out web info on
your web site…but by talking to them! Get used to it…it’s been our way of
communication for…well since we learned how different grunts meant different
things! Far too often we rely on just throwing an email out there and then
assume that the students knew the info we were sending and then got upset when
they did not show for seminars or did not know that a organization fee was past
due! Heck even handing them a paper reminder and saying “DON’T FORGET THAT YOUR
DUES ARE OVERDUE” is better than just emailing them and forgetting about it.
We
also forget that we are kind of salespeople when it comes to our Dojo’s and
even if we have great administrators that talk to parents, talk to the
students, get the paper work done and then show the students to the training
area…we need to make a great first impression too! When a student signs up for
classes or even comes in and shows interest you should be introduced or
introduce yourself and chat for a bit. Make a good first impression and get to
know the student, and let them see you are interested. This also goes for young
students that come in and are going to be training, talk to them and their
parents and introduce yourself.
Making
contact and getting that connection could mean the difference between a
visiting potential student and a long term training students. Don’t be pushy
but out and meet them, then introduce them to a few students to let them get
comfortable with the class. This is something I need to work on as an
introverted reclusive type, but I fake it good!
The
next thing you need to have is patience! NOT MY STRONG SUIT to be frank. I tend
to be a HURRY UP AND GET IT DONE type of person. But I am patient with
students. I was kind of blessed with a learning disorder…and it made me
understand early on that everyone learns at a different pace and in different
ways. I will teach a student hip rotation for instance and first I will tell
them how to do it, then show them, if that does not work I will give them the
science behind it and get them to visualize it…and when that does not work I
physically touch them and force the rotation. Then I give them time to train in
it and different ways to show the power of the movement.
Patience
is important when teaching, my instructor did me another favor that I will forever
be in his debt for…..and hate him just a little for! He gave me KIDS to teach…like
for five years. Not only did it teach me patience it taught me I actually liked
kids…..in small doses! Or in small groups! Teaching kids also humbles the hell
out of you. You cannot intimidate a kid or show ego…they see right through it
and you lose them as students. You have to be real, humble and attentive. You
have to serve their needs and not fight them and their normally high levels of
energy, you have to do things that they want to do and learn to turn the boat
slowly back to Karate.
That brings me to the next point; you have to be
attentive to the students’ needs as well…and to some extent to just them and
their being them. I have had probably a few thousand students of my own, never
mind those that are other instructors students whom come and train with me and
I can honestly say I don’t think I ever taught anyone that was the same as the
next person (I am pointing out the obvious in a sarcastic way). People all need
different things and the nice thing about Karate is that they can get it to
some extent here. You have to read people and know what they need and to do
this you have to be attentive.
Being
attentive means not sitting in your office till the start of class then rushing
out to teach and disappearing like a Ninja after. I had an instructor that did
that and the whole time I was uncomfortable with his club. I left and found one
that had the instructor training before class and after class with students. It
was night and day. Being attentive also means reading the students and taking
care of them when something is wrong, being empathetic and actually caring
about their wellbeing. Remember they may be customers, but they are also Karate
family!
I
like to talk about “Positive Language” and how negativity tends to crush clubs.
I tend to be a problem solver with issues, but I tend to also see the negatives
and go after them. My problem is that I talk about the negatives and focus on
them, mostly as targets but sometimes it becomes an issue. I have learned, and
try to enforce, my talking about the positive things more in the club. I think
that when I talk about the negative things it makes me think others feel Im astute
for seeing them and not being “fooled” by others. However as I age I am
starting to realize I care little for the negative people and negative issues
that are associated with them and I am starting to respect the positive people
around me more and more.
If
I don’t have a great relationship with a particular instructor because I feel
they are bad instructors or bad people I used to mention this when others spoke
with me or would talk to my juniors about the “negative” People they may come
in contact with and kind of warn them about the whole thing. However, the more
I age the more I realize I don’t care about the negatives as much and really
just want to be happy and influence the club to be a really positive place.
The
other thing I noted was how some other martial arts do this on purpose in
clubs. You see positive signs, you hear positive talk only in the club. Granted
you get an instructor alone and they vent for hours about the negatives, but in
front of the students…all positive! And they have huge clubs. There is a link I
think between being so positive and nice to students and growth of the clubs
and organization in general.
Personally
I don’t have an issue with classes that go over when I train or have an issue
with people asking for additional help after class to work on Kata or answer
questions, my issue with time management is when classes start later than they
should, instructors get bogged down in personal stuff and don’t worry about
their clubs and students or when instructors give away classes they are
supposed to teach at because outside responsibilities always get in the way….let
me stress ALWAYS. Hey life happens, the odd class might not run on time or you
might have a special event, family responsibility or something and you cant
make a class. But when you are never at your own club, give away Friday night
classes every week (note Friday classes should never be run in the first place,
they suck!) then you have an issue.
Also,
instructors need to make a list of things that need to be done each week, month
and year and stick to them. Maintenance of the Dojo, paper work, general
cleaning and such and make sure that they are done. Far to many clubs close because the
instructor does not know how to do paper work for taxes, or students get lost
in the shuffle and never contacted again. Make time, schedule things and stick
to them. Time management skills may be the difference between success and
failure.
My
instructor has this presence about him that just calms people down. When I was
a kid it was kind of out of fear, but as we both age I noticed that there was a
change in the effect, he calmed people down simply by the way that he presents
himself. It’s hard to describe, it’s like he is the most gentle person in the
world, but I know…and everyone that knows him knows…..he is still pretty darn
dangerous. It’s his complete lack of ego and his approach to handling people.
He shows more love to people than his ability to harm and it pays off for him. When
he comes to the Dojo it just changes the mood of training. Everyone has this
increased energy and they all want to do better, not because they are scared of
him, but because they want to please him.
Your
presence as an instructor should calm people down, remind them why they train
and have them work hard for the sake of working hard, not because they are
scared of something. You have to be calm, take surprises with a relaxed
approach and really just flow with the changes in the club.
Remember
that the first part of Karate is all about sales, get them in the door and then
keep em coming back. The ability to
close the “sale” or convince someone that Karate is for them is important. I am
a big believer that Karate can be made to suit anyone and that as long as they
are willing to put in the effort they will see the benefits of Karate. I
actually feel that people that leave are missing the point and often feel they
are weak spirited people….something I see as a personal issue and flaw so don’t
worry…Im working on it.
Closing
the deal or helping to convince others that its for them means reaching out to
others and contacting them in a meaningful way. Often you need to spend time
with difficult or wavering people and work with them to remind them why they
are training. Its worth it and you should be able to convince them of the value
of training…that’s closing skills.
The
last thing that good customer service and Karate have in common is the need to
keep learning and the ability to express your new knowledge. Always be a
student. Train hard and look for new things to learn, or go back over old
things to get a better understanding of it and learn from failures and how to
make successes better by learning, researching and developing a better insight
into the people you train with and the students you help and teach.
Sometimes
the difference between being a good instructor and being a great instructor
with a fantastic Dojo is in who you put in key places. The Dojo is an organic
and ever growing, shrinking and changing world but the keys to success are with
the customers service an instructor provides. It used to be that any tough guy
with a black belt could open a meat head factory and be a success. But that has
all changed with the times and Karate needs to be smart about it, we need to
grow our skill sets and push ourselves to be better sales people overall….as
well as reminding ourselves that we need to be students always.
Tuesday, February 03, 2015
The important things
The important things
It
been a weird ride for me. My life that is. I grew up in a middle class WASP-y
house that had two parents, a older brother and younger sister and we seemed to
always have a cousin living with us…male or female...at any given time. We had
a good living and always had friends over for meals and for socializing, I was
not the most popular kid, but not the least, I was the middle child and I kind
of skated through school as not the dumbest kid, but not the smartest.
I had one passion and it was Karate,
not something to build a life around my dad said and he was probably right. I
had my share of crushes and girlfriends and growing up I had good middle of the
pack kind of jobs, I kind of avoided any kind of manual work thinking it was
low paying and lead to a dead end. Early on I wanted to be a teacher, but
seeing that as the pinnacle I avoided anything that remotely would get me to
that spot….I know…. I was a middle achiever!
My dad called me lazy but did not
realize I was actually scared of success. See Success was the END of the Road
and always preferred the journey. I always think once you reach your goals you
have to die….seriously what is beyond the successful completion of a goal? Death!!
Life began to change for me seriously
when I was in my mid-teens. My parents split up and I was faced with the “What
now” kind of situation. To be frank I just kind of hung out at the house my
parents built (probably a contributor to the end as I recall) and did not make
a choice as to whom to go with in life, my mom moved out and dad held onto the
home for a while.
They got back together, sold the house
and then moved into another home…which I again stayed in when they split for
the second and last time…and again…I stayed simply because it was their…granted
this time I had little choice as dad moved in with the grandparents and I was
not about to move out to live in a basement of a old home.
So far in my upbringing I was what I
would call a middle achiever. Even in Karate I refused to move to Black belt
even after more than 10 years of training. Sensei pushed me but I refused, hell
I took two week off from before testing till a week after, I trained outside or
in the basement but I refused to take my black belt test.
Then after my parents split my life
began to kind of tumble into adult hood. I would say it was a series of really
bad things that happened that began to change me mentally and I realized, for
the most part….I had really screwed the whole thing up!
In 2002 my life fell completely apart,
I was a mess. My big brother, the Rock that made things right in my life died.
He had battled cancer for a long time, he was 34 and his years being sick
really taught me more than my whole life up to that point. Al was always the
smarter one, the one with more potential, the gentle giant to my crazy violent
nature and irrational behavior. He had not one violent bone in his body and he
was really kind of annoyingly smart! When he got sick he began teaching me, his
little brother a lot about being a man and prepared me for being a Dad. See he
had adopted his wife’s daughter and was working two jobs to help make ends
meet. He also became a father to Matthew, his only biological child…but not his
only child…a few years before.
Al and I had more time together in the
last few years than we had for a long time since. He moved out the first time
my parents split and I only saw him the odd week end for a movie and pizza. But
when he got sick his wife picked up the slack and worked hard so he needed
someone to help him during the day, I stepped in as I worked midnights and
helped out the odd time when she was at work and others could not step in.
I think Al knew what the end game was
with his Cancer, he kind of knew that he was facing the next phase of his
reality and this was his last while here on earth. He felt it was time to
straighten out his little brother and we had a few really good talks, well
between a lot of laughs and his sleeping a tone of the time, he fit in a lot of
wisdom.
I don’t often talk about these things
as it brings back a lot of emotions, something to this day I still have a hard
time with and hate crying about anything…but do it more and more as I get older
and try to remember him more and more. He died 13 years ago and I still
remember sitting in his basement with him talking about things and him preparing
me, against my will, for the next phase in my life!
In a lot of ways he saw himself as my
father figure because, as much as I love my own father, Al was the one that
helped raise me when I was a Kid, and my Sensei took over when Al died, my own
dad earned money for us and worked hard and tried to be with us as much as
possible, but Al was the one that raised me.
Al had a really interesting nature to
him, he was funny and loved to make people laugh, but he was really…and I mean
kind of scary…smart. He also had some OCD things about him…like numbers had to
add to an equal number…which is why he sat me down one day and told me the 10
most important lessons when raising a child…and the funny thing is he used 5
good and 5 bad and used them to make the even number…which I did not realize
until I went out to his Grave last time and remembered this conversation…bugger
makes me laugh even from six feet away…in the wrong direction!
Over the years I have used lots of
what my instructors have taught me to teach the technical aspects of Karate,
but I also use a lot of Al’s personality in teaching, he was a great teacher
because he believed that to really get someone to learn you have to get them to
laugh and engage…here are Al’s ten lessons to teach your child….and try and see
how I (you) can use them when teaching!
5 Things to Never say or do in front of your Child
(children)
One: Don’t ever Use Violence stemming from anger
or passion in front of your child (Children)!
If
you raise your hand to your wife, friend or family members you are teaching your
child it is okay to be violent towards others you love. Al only once ever
physically fought with me, and it was kind of a joke looking back, he knew I
would never hurt him seriously but he was also a bit scared of what I could do.
He often calmed me down when I was getting mad by saying “Yah, but is it really
worth it”. The end results of violence is often more devastating than the
physical part of the act.
I
had this natural violent streak in me, I saw red and lost my mind. I would get
into fights when I was mad and I would not remember them. I remember being told
that when I was in grade one and Al was in Grade six he got into a fight in the
school yard with a local bully….I saw the fight start, saw my big brother
getting punched in the face and at the ripe age of seven climbed a fence and
beat up a bully who was five years…three feet…ninety pounds bigger than me! I
had an issue and Al knew it….He told me that you DON’T ever lose your control
out of anger, if you have to use violence use it to defend yourself only. It
took a lot of years of him calming me down to get to the point where I am now.
I
fight with my wife but never once have I raised my hands…its not worth it!
Two: Don’t ever talk down about your spouse in
front of your child (Children)!
When
My parents split they were actually pretty good about the whole thing. They did
not start speaking ill about each other for a few years, and my Dad tends to
not talk ill about my mom ever. Al once told me that when you speak ill of your
spouse….past or present…it comes back to haunt you and can destroy your
relationship with your kids. He split from his wife one time and told me that
he still loved her a great deal but they just could not be together.
I
totally did not understand why he would not call her names or get mad…till they
got back together. He told me that despite the brief loss of the relationship
he wanted to keep the love they once shared in his mind, not the fights or the
anger. Anger eats you up and consumes you. He told me never hate anyone, hate
situations, hate broccoli (I don’t) but don’t hate a person, even if they are
horrible people, feel bad for them and try to find something good about them to
hold onto.
His
theory worked as him and his wife got back together and had a great son and
raised a great daughter together till he passed away. I try my best not to hate
people, but its hard sometimes not to dislike someone to the point of hate, but
like Al used to say “hate and violence are to closely connected”….yah, I hate
that he went all Yoda on me once and a while…and I hate even more that I used
that nerdy term…but hey, Al brought me to all the movies for a reason I guess.
Three: Don’t ever use language you don’t want them
to use…like Can’t!
Al
and I had a few things in Common, but for different reasons. I was a middle achiever
because even from a young age I did not want it to end, I did not want to reach
that next mountain peak…it had to stay the same…I was scared of change. Al on
the other hand was friggin brilliant and had a near perfect memory, he was a
fantastic artist, got good grades and really could have made something of
himself…but he preferred other things. He collected comic books, read about the
NASA and space stuff and was…as I say lovingly…a total nerd!
Al
never once however said he could not do something and really hated when others
said that. He used to get mad at me because he would drop me off at Karate
every Saturday and then wait for me at the comic store so we could get to an
early afternoon movie and then bus it home…he hated the two to three weeks he
saw me take off every third month to avoid testing. He knew it was not because
I could not pass the test, its because I was scared and “could not” test
because I did not want to move forwards that fast.
He
also hated that I did not compete as much as I could have. Its not that I couldn’t,
its that I was scared of things changing and of possible outcomes. He also
hated it when I said I could not do something. We had a deal in the house with Mom
that I could do Karate if I could keep my grades up. Al used to try and help me
study but having a learning disability is a bitch and he used to say I can do
it..and then CRINGE when I yelled I couldn’t and threw my books across the
kitchen…I did mention I had an anger issue right?
Finally
in the end Al proved me wrong again. I sat down with him in the Riverview
Health Centre at the end of his life and told him if he was ready to go then he
did not have to hold on any longer. He kind of looked at me and shook his head,
I still did not get it….Its not that he couldn’t ….its that it was out of his
hands. The most he could do was his best and it was pretty friggin amazing. He
held on years longer than they predicted and in the end he held on days longer
than any one thought he would so he could make it to his daughter’s birthday
party and then I am sure in the end he made it hours longer, then minutes then
seconds before he finally faded away! Never ever say you cant, just do what you
can and push…but don’t give up till its time to simply relax and give in.
Four: Don’t ever put others down or use
Racial/Sexist language in front of your child (Children)!
The
one area I know Al hated was racism and putting people down. One of his
favorite movies was Glory. I think I saw that movie 100 times with him. He
liked Denzel Washington alright but he liked the fact that the movies he was in
were real, they took on racism and he thought that the fact that one person
felt they were better than another just because of their skin color was ridiculous
and sickened him.
He
also felt that you should not ever put someone’s sexual preference down. We are
all made by God or whoever and therefore we can’t be doing things wrong when we
do what is natural to us. I remember talking to him about the Bakkers, you know
the silly born again holy rollers that were such a big deal with the PTL club
and such. Well when Jim Bakker’s scandal came out about him sleeping with some
other woman we had a good laugh over that. He used to point out that they used
to skewer homosexuals and people of other religions and yet they were not
perfect as well.
Now
Karate is a VERY macho sport and when I started there were few women in it,
mostly men and most of the attitudes were kind of, well….macho. We used to say
things like “Don’t be so gay” and “well that was just gay” and Al used to yell at me and tell me that was
stupid to say. I remember once I said something along the lines of “that’s just
gay” and he ripped into me and told me that when one person thinks they are
better than a person simply because of skin color or sexual preference or
gender that it shows their ignorance and stupidity!
His
passion about equality probably would have just grown as society became more
and more invested in equality. I am really sad that Al did not get to see the
current situations in the world were Gay rights are now just starting to make
headway and that racial inequality is so frowned upon that it is the new Social
norm. He would have been so very proud
of the growth we have seen and accepted that we are finally on the right path!
Al
once told me that the best way to learn to accept people for who they are is to
simply go and hang out with them and realize that they are human beings like
the rest of us. They have feelings, they have passion and they have a right to
be seen as equal to us. And he was right.
My best female friend lives in BC and
the last time I was out to see her I went out to dinner with her friends…her
Gay friends. Realize I grew up in WASP-vile and that was just not the norm. Any
Gay people I had met were so far in the closet and scared to show they were “Different”
that you simply did not know until someone else told you. Well, I have to say…I
had the friggin time of my life with them, and they were a great bunch to hang
out with. And not once was I uncomfortable with them…well only once…but that was
over a piece of smoked salmon…did I mention I hate sea food?
Five: put others down and make fun of them in
front of your child (Children)!
Now
Al was 6’3” and weighted between 190 and 300 pounds during his life, he went
from being a REALLY big boy to a slim and fit adult and his weight fluctuated a
lot during his life. Being a big nerd was not easy for him. He was picked on in
school and seen as the perfect target, big enough to impress when you pushed
him around and with the bonus of him being a pacifist and not fighting back. He
grew up with tones of scars from bullies bugging him but he was also fairly
insulated because my Dad was a teacher in the same school and kids would not go
after him out of fear of Mr. James getting after them…which trust me…he would
not have.
Al
developed a thick skin but the one thing he hated was when people called him
names. Me, I would get into scraps on the school yard if a kid looked at me
funny, but all would simply walk away and go find another place to play. He
developed thick skin on the outside but I knew it bugged him a lot. Actually
one time Al told me a kid had been bugging him in school and on the “Field day”
we had when all classes did some kind of field game in the school yard I took a
bat to that kid and taught him to Not bug my big brother….then my mom paddled
my butt with a slipper for hitting the kid…one slap on the ass for each time I
had hit the kid…15 swats on the butt…and it was worth every second of it.
Al
later told me he was mad at me for hitting the kid and that the lesson that
needed to be learned was not revenge, but that name calling was NOT acceptable
and would not work to hurt someone’s feelings. That kid was supposed to learn
that bugging Al simply got Al to walk away and he would feel stupid…my way the
kid knew it got a raise out of him. And here I thought that 15 bashes in the legs
would just teach him how to walk with crutches!
5 Things to show or do in front of your Child
(Children)
One: Teach Kindness and compassion in everything
you do!
Al
had this magic about him. He made you relax and he liked to make you feel at
home and loved. He was always a gracious host and more than that he cared about
you. He learned from my mom that you should always bring people into your home
and take care of them if you care about them as friends or family. When he
lived on his own, having taken my grandmother’s home on in the craziness at our
house, he used to invite me over for movies and inevitably a Pizza would show
up and he had pop…which back then I used to drink a two litter at a sitting.
And he never once asked for money.
Al
also gave his spare change to panhandlers religiously! And in Winnipeg back in
the 80’s you used to find a lot of them! Keep in mind Al was a sixteen year old
kid with an eleven year old brother in tow going to movies and buying
comics. He had a routine that used to
tick me off and today I would NEVER advocate for. He would pick me up at Karate
and we would go to buy comics, well he bought comics…then a movie….the old
fashion way with popcorn, a soda and sitting in a theatre. After the movie he
would sit and count his money, an allowance my parents gave him and myself and
make sure we had bus fare set aside. Then he would put our bus fare in his right
pocket and the rest of his money (normally a few bucks) in his left pocket. And
we would leave the movie theatre.
The
first pan handler he saw that looked needy he would go up to them and toss the money in their hat or
hand it to them. He never told my parents he did this, heck he told me never to
tell them and then we would jump on a bus and off to our home we went.
The
whole week he busted his ass cleaning and taking care of us for the $10 bucks
he would get from my parents for doing home duties and I would do my bit too
and he would give away at least 20% of his money to strangers that he felt
needed it more than him. And he never once judged them for being needy. He was
that kind of guy growing up and a great roll model!
Two: Show you love others!
One
thing about Al that would make you very uncomfortable is that he showed if he
liked you, as a friend or family he would give you that handshake bear hug…and
as a big guy it was a big hug. He also loved Christmas like no ones business.
It was his favorite holiday and he loved going shopping for others. I used to
tag along for the times he would buy for my parents or sister and used to get
my shopping out of the way.
Al
would wake up early on Christmas and he would open his presents first, not to
get to them but to get through them. Every present was met with a Hug to whoever
gave it to him…but his favorite was sitting and drinking coffee and watching
everyone else open their presents. I remember many Christmas mornings sitting
in the basement rec room with him, my Cousin and sister waiting for my parents
to come down while Al would be vibrating with anticipation. And every present
he opened he would smile and fly across the room to hug who ever bought it for
him. Then his family (We were half-brothers)
would come in and he would fly up the stairs to great them.
Al
may have loved Christmas but just about any family gathering he would absorb
the minutes with family like a sponge. Conversely I was the one eating dinner
in my room while reading or watching TV and playing video games or some such
thing. I was the one in the basement working on doing the splits while everyone
was up stairs drinking coffee and enjoying each other’s company. And as my wife
and family will tell you…I have not changed much.
Al
used to get mad at me for “hiding” in my room or “hiding” in front of the TV.
He also used to pull me in for that bear hug of a grip he had and did the same
to just about everyone. He showed others how he felt really readily. I have
always had an issue with this and even now find it hard to express myself
properly to those that mean a lot to me. Truly one of the most valuable lessons
he taught me and one I am still working on.
The
end result is that everyone that knew Allan knew how he felt about them and
even now I will find myself in the Dojo training with some kids that are really
special to me and I find myself pushed to rustle up their hair or smile at them
and I realize its Al’s influence saying “don’t forget to let them know you like
them”. Most of the time I guess I come across as kind of mean and angry when I’m
just kind of trying to hide out in my shell, but every once and a while I try
and show a bit of what Al told me was important…to show how I feel.
Three: Hope and dream, it makes life worthwhile!
Like
I said before, Al was a nerd, but the one thing we need to realize is Nerds…well
they are dreamers and they have hope and live with goals and dreams when most
of us are content trudging through the bushes and not expressing ourselves or pushing
ourselves to dream.
Al
loved movies and he loved adventure because it was an outlet for his dreams. He
also liked to talk with me because, as he said, I was not a dreamer…I was a
story teller. He often got after me for not writing more and for not expressing
myself because he thought that it would bring out the dreamer in me. And he
did. Dreaming of better places, and better people did not mean abandoning the
ones we have here in this reality or this world, it meant making an impact and
making them better people. Dream for a better world then take steps to make it
better.
Also,
Al realized that having hope and dreams meant that life was worthy of living. If
you give up and don’t have a dream it seemed so sad. I started using this far
to late in life and my dreams became just that. I never reached out for them
and started writing till I was near my 40s and then I simply dipped my toes in the
water until I turned 41 and started gushing out crappy novel length stories and
then getting rid of them. Just recently have I started passing them on to be
read by others and cringe at the idea of sharing, but Al told me…Dream, hope
and then life like those dreams are reality. I always wanted to write books and
even with little practice I am starting to do it so one day I can look back and
see my dream of getting a book published becomes reality.
My
suggestion is to find your passion, figure out what you want to do and then go
for it…dream big…plan well and go for it!
Four: Fight for it when you want it and don’t give
in!
Al
fought, he battled against Cancer and showed me that dispute me being the “Crazy
violent Brother” he was the stronger and more emotionally powerful of the two
of us. Often we face battles that have immeasurable opposition to us and we
simply can’t see a way of winning…that’s no excuse to not wade hip deep into
battle and try to push harder than you ever thought you could!
Sometimes
you pick your battles and sometimes they pick you! You need to simply know that
you can go all “bezerker” on the opponent and take the battle to them. Go down
swinging and go out on your shield if you need to. I remember one time I was in
a rare tournament in the city and Al was there. I was a Ikkyu and had to face
Dan level competitors because we did not have a big enough division to be
separate. I had already given up when the tournament started and we were told
of the mixing of ranks. I told him “Well that was a waste of my time” and had
thrown in the towel pretty much. I will never forget what he told me….”well
lets go then! Its over”.
I
kind of looked at him blankly, he did not get it…Sensei would kill me for just
leaving! But he looked at me and said “If you are not going to try then what’s
the point, you did not come here to give up did you?”. I made it to the third
round and got a bronze for my efforts. I may not have “Won” that day but I did
not give up! I learned that just because
you are going to lose does not mean you should not try!
I
often have to remind myself of this, I get upset and frustrated when I lose and
will be the first to tell you and admit to being a poor loser…but I try…every
time I try and give it everything I can, which is why I get so upset when I don’t
win…but to be honest it takes a bit to get my head back on straight and then I
realize that I tried….I gave it my all and went out on my shield!
Karate,
much like life has given me TONES of opportunities to try for something and not
get it, to reach for the brass ring and to miss by just a bit, or a mile, but
to give it a go and see what happens. Sometimes you need to have that fighting
Tiger feeling when you are hit with a Battle you don’t see coming, they are the
toughest ones to work through. Al did not expect to get cancer and when the
doctors finally came to him with what the situation was it was a death
sentence. He was given very little time and he battled and fought for every
second more that he could get, he went to the states and destroyed his body
with radiation treatments, surgeries, chemotherapy and he fought with his pride
and passion that he had and scrapped and clawed for every minute he had left. And
in the end he got what he wanted…just a little more time with his family and
more so with his kids.
The
significant lesson to be learned and one to pass on to your kids or your
students is to fight….fight for everything that means something to you and try
and move ahead. Don’t ever throw in the towel because that is easier to do, go
down swinging and do what you need to do and not what is easy to do. Push hard
and don’t stop! The end will come but you cant just accept it or worse….don’t
help it along!
One
of Al’s hero’s was Christopher Reeves, you know superman. Now he was not his
hero because he was superman…actually Al only kind of liked the movie. He
became his hero only after he had a horrible accident that put him in a wheel
chair for life. See Reeves was the macho kind of guy, he was a nice guy but he
played a Macho hero that represented great power, but when he was put in a
wheel chair and actually faced insurmountable odds he really started showing
his true power. He was a positive role model and Al often spoke about him and a
few others and how they helped drive him to be a better person and work harder
when he finally faced his battle with Cancer. Basically Al felt that when you
face the fights you end up in during your life you pushed and pushed and fought
till you simply were not able to anymore and even then you did not just accept
what was going to happen…you used every ounce of energy and your natural powers
and you battled till the very end.
Five: Enjoy life for all its worth!
Al
Died at the age of 34…way too young for a man to die at, and there were lots of
times that I felt he was short changed. He lived a good life, short as it was
and the one thing he told me was that you need to enjoy life and all that it has
to offer because it is simply too damn short! Al did things he loved to do
right up to the end. When he was sick he turned to comedy movies and he watched
movies he loved and had a passion for because movies was his thing. He used to
read and re-read his comics (which he called graphic novels) and he used to try
and spend as much time with his family as he could, especially his kids.
Now
I spend as much time with my daughter as I possibly can and I have my weekly “Date
night” with my wife to make sure that once a week we connect and go out for
dinner. I do what I want to do and try to be happy with what I have because
life is too damn short and Al’s biggest lesson to me was just that. To live
life, be happy, forgive people and go on! Its not worth the guff and the grief
to hold a grudge or be upset because that eats into the life you have ahead of
you. Live life and love every minute of it!
Al
also left the world the way he came into it. My mom tells the story of how Al
was born way to premature and tiny but he gave her the thumbs up when he was
born to tell her that everything was going to be okay. He was right…not only
did he grow way bigger than probably should have been expected, he was rather
healthy! Most premature babies see tones of health issues and Al never really
did, not from my recollections.
He also went through tones of crappy
luck when he was a kid. Basically it was Mom and Al for the first three or four
years of his life before my Dad came into the picture, then at five he had to
start putting up with me…..but let me back up a bit. When he was a kid my mom
and him did not have much money, they lived in old apartments and she busted
her ass to make things as good for the two of them as she could. And one day he
was being baby sat while she was working and next thing you know he was jumping
into a scalding hot bath, with some luck it was feet first and not with is hole
body. His feet were done however and right up till the day he died he had some
pretty interesting scars on his feet.
Al also had a weird kind of childhood.
He had three sets of grandparents as a kid, well we all kind of did. He had our
moms parents, his father’s parents and my dad’s parents. To be frank (and I don’t
mean my grandfather) My dad’s parents never really took to him and to make
matters worse his father was a jerk to him and basically wrote him off so he
could go live his own life. But Al took this all in stride and never let any of
this get to him…well normally.
Al’s philosophy on life really
affected me and made me who I am today as a father, husband, son, friend, teacher,
student, employee and mentor. Personally I see Al as my Hero, my mentor, my
teacher and my big brother…and I will strive to remember and apply his lessons
and hope to pass them on to others so if you learn anything from the life of
Allan John Rogers its to be good to others, never ever give up and to enjoy it
all…because some day…and not far enough away really…it will all be over!
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